Returns &
refunds.

1. Eligible returns

For the items below, contact us within 7 calendar days after receiving your purchase to request a refund or exchange:

• Ready-made wigs and bundles: unworn, unwashed and unaltered, with lace uncut, original bundle ties and tags intact, and original packaging included. Hair must not have been installed, colored, cut, bleached, plucked or otherwise customized.
• Necklaces, bracelets and rings: unworn, undamaged and in their original packaging with any original tags attached.
• Styling kits and beauty products: unopened, unused and with any original hygiene seals intact. A kit must be returned complete.
• Other accessories: unused and in original packaging, with any hygiene seals intact, unless clearly marked final sale before purchase.

You may inspect your purchase without wearing, using or altering it. Please keep packaging and tags while deciding whether to keep it.

2. Final-sale items

We do not accept change-of-mind returns or exchanges for:

• Customized wigs once the agreed customization has begun, including requested coloring, cutting, bleaching or other alterations.
• Earrings and piercing jewelry.
• Worn, installed, washed or altered hair products; opened or used styling products; and items with broken hygiene seals.
• Sale or clearance items only when clearly identified as final sale before purchase. A discount alone does not make an item final sale.

These exclusions apply to change-of-mind returns only. They do not exclude remedies for faults, seller errors or other rights required by law.

3. Wrong, damaged or faulty items

If your item arrives damaged, is incorrect, defective or materially different from its description, contact us as soon as reasonably possible. Include your order number or proof of purchase, a description of the issue and, where available, clear photographs of the item and packaging. Photos help us investigate; an unboxing video is not required.

We will investigate promptly and provide an appropriate replacement, refund or other remedy as required by applicable law. OwnersFab covers necessary return shipping for confirmed seller errors or defects. Any refund will include applicable tax and shipping charges where required. Please stop using or altering an item once you notice an issue.

The 7-day change-of-mind window, original-packaging requirements and final-sale exclusions do not remove your applicable legal rights for these issues. Contact us about missing or undelivered orders so we can investigate and resolve them.

4. How to request a return

1. Contact OwnersFab on WhatsApp at +1 (945) 394-5605. Send your name, order number or proof of purchase, the item and the reason for your request. For an eligible change-of-mind return, do this within 7 calendar days after receipt.
2. We will provide return instructions and the correct return address. Please contact us before sending a parcel; do not send returns to an address printed on a shipping label without confirmation.
3. For an approved change-of-mind return, send the item within 7 calendar days after we provide approval and instructions, unless we agree otherwise. Pack it securely and use a tracked service; retain your receipt and tracking number.

Return authorization helps us process your request; it does not restrict any statutory right to cancel or return an item.

5. Shipping costs & exchanges

For an eligible change-of-mind return, the customer pays return shipping. Original delivery charges are not refundable for those returns, except where the law requires otherwise. We charge no restocking fee.

Exchanges depend on available stock. Any price difference or additional exchange delivery charge will be explained before you agree. If a requested replacement is unavailable, we can refund an otherwise eligible return. We will not require store credit instead of a refund due under this policy or the law.

6. Refunds

We will notify you after receiving and inspecting a return. Approved refunds are issued to the original payment method within 5–7 business days after receipt and inspection, or sooner if required by law. Your bank or payment provider may take additional time to post the funds. Applicable sales tax on refunded merchandise will also be refunded.

If a change-of-mind return does not meet the stated conditions, we will explain the reason and discuss the next steps with you. We will not charge a new shipping fee without your agreement.

7. Order changes, cancellations & shipping delays

Contact us promptly if you need to change or cancel an order. We will try to help before dispatch or before agreed customization begins, but changes may not be possible once processing has progressed. Eligible return rights and legally required cancellation rights still apply.

For online orders, we will ship within the timeframe stated when you order. If none is stated, we will follow the applicable federal 30-day shipment rule. If shipment is delayed, we will notify you, explain the revised timeframe and offer the cancellation and full-refund options required by law. Where your consent is required and is not obtained, we will promptly refund the unshipped order as required. Required refunds will not be replaced with store credit.

8. Your legal rights & pop-up purchases

This policy supplements and does not waive any non-excludable consumer, warranty, cancellation or payment-dispute rights under applicable federal or state law. Where the law gives you greater rights, those rights take priority.

Some in-person sales at temporary locations may qualify for a statutory cooling-off period. Where a sale is covered, OwnersFab will provide the required notices, receipt and cancellation forms at the time of sale and honor the applicable cancellation and refund requirements. This webpage does not replace those documents.